ceebeegee | Followup

I finally screwed my guts to the sticking point and called U-Haul to ask for a refund. I was prepared to have to harangue them, to offer affadavits and documents and copies and blahblahblah. And frankly, interpersonal conflict of any kind makes my stomach hurt. I'm a WASP, I loathe confrontation. But Will, the customer service representative to whom I spoke, had all the documents in front of him already--because it was all in the original email I received, confirming my reservation was until 4. I was on hold for a little bit but then he came back on and said I would be getting a refund for that extra day. I expected much more of a fight--he said "normally there might be more to prove but it's all in the original reservation." I thanked him fervently.

I'm going to mail a copy of the refund to that woman, with a photo of me smiling triumphantly. What a thoroughly unpleasant person. I'm glad I won. I hope they take it out of her profits or fees or whatever. Then I hope she goes out of business

I may hate confrontation but I can be damn vindictive.