Update on Package Delivery Hell

[ceebeegee]

I ordered a couple of items from Target.com on 7/25 that were indicated to be in stock--after several emails and calls to their customer service department, one item has finally arrived. It's my new ice cream maker which I can't wait to use. Still waiting on the CD shelves.

However, the rug that I ordered from homedecoroneline2.com (AKA American Blinds, Wallpaper & More--take notes because I don't think anyone else should risk ordering from them) still, still, STILL has not arrived. It arrived in New York last TUESDAY and due to (1) ABW& misaddressing the package (and I know it was they because I printed out a copy of my original order, and I did indeed give them the correct address, (2) FedEx being completely incompetent on several occasions, the package is either sitting in the ground delivery center in Brooklyn or going out, and then going right back to said center. I have made at least 6 phone calls to FedEx about this--my head is exploding. This level of incompetence is just unbelievable. I don't know what else I can do--I've corrected the address three times now, although the communication between the people at 1-800-FEDEX and the actual delivery people seems to be minimal at best. I even spoke to a guy at the ground center, who tried to hail the delivery guy on his truck but he wasn't picking up. Just unbelievable. I don't know what else I can do.

Comments

Customer service

[minstrel70.livejournal.com]

You would think, with the economy struggling and so many people out of work, that companies would have an easier time finding quality help. Not to mention that they should be going the extra mile to make what customers they have happy... Sorry to hear of your troubles, and thanks for the caution about AB&W!

Re: Customer service

[ceebeegee.livejournal.com]

Thanks. As it turns out, for some reason (perhaps the guy at the center called the delivery guy) it did end up being delivered today. It still should've been here last Wednesday but at least it's here now.

But still, I would never order again from ABW&.

[mysticblaze.livejournal.com]

What I always find helpful is to call or email the seller, and have them track the package. They might even send a replacement that arrives at your destination a lot faster than the original.

Actually, when I ordered my laptop 4 years ago, I paid for next day delivery, and FedEx sent my laptop to the Albany area instead of my office in NYC. I demanded a messanger service, paid for by FedEx, to bring the laptop to me that very day... And it worked.

[ceebeegee.livejournal.com]

I'd been tracking it (the original merchant gave me the number). The problem was, FedEx just wasn't doing the job--they simply were not delivering it. My rug spent two days just sitting in the warehouse. I knew where the package was; it just wasn't where it was supposed to be. And no one seemed to know how to fix it--"Yeah, it should have been delivered by now. I wonder why it wasn't?" I don't know, why don't you tell me?

Sigh. *Breathe*. All is well. It is here. I just won't order from that merchant again.