ceebeegee | Time-Warner is really annoying

It drives me crazy how they'll argue with me about the problem I see RIGHT IN FRONT OF ME. There's some kind of problem with my cable--starting a week ago, I lost my cable picture and for about 3 days, my broadband connection. The latter eventually came back but I still have no picture, and the remote doesn't work on the cable box either. When I turn to channel 3 (the access channel for the cable signal), I see a very faint picture through a lot of static but I can't change the channel either with the remote or pressing the cable box channel function directly.

I've made a couple of calls now to Time-Warner and both CSRs would interrupt me and tell me the problem must be with my TV--I'd have to grimly talk through them and say "No, I'm watching broadcast TV and geting a picture. No, I can't change the channel. Yes, I'm watching a broadcast channel right now." Just listen to me and don't dismiss me! Damn, your stupid service costs enough as it is, the least you can do is provide polite customer service.